Industry Leader in Operational
Excellence and Intelligent Automation

  • Strategy – Design and Deliver Digital Operations StrategyDigital Strategy | Operations Strategy | Organisational Design | Sourcing Strategy
  • Customer Experience – Design and Deliver best in class Customer ExperiencesCustomer Experience Strategy | Customer Journeys & Visioning | Product and Market Scenarios
  • Cost Reduction – Identify and Deliver Cost Reduction InitiativesDirect and Indirect Cost Data Analysis | Opportunity Identification | Improvements Delivery
  • Operational Excellence – Deliver Operational EfficiencyCapacity Creation | LEAN | Intelligent Automation | Organisational Optimisation | Sourcing
  • Capability Development – Sustain through Training, Coaching and MentoringOperational Excellence, RPA, Transformation Training | Coaching and Mentoring | Change Management
  • Innovation – Enable Future Technologies such as AI, Blockchain, Machine LearningAI Strategy and Alignment | Intelligent Automation | Research and Insights | Use Case Selection

LEAN and Robotics Use Cases

monetization_onFinancial Services

Audit Reports

Use RPA to identify, source and collate all data elements from multiple systems and prepare into a standard format to support annual Audit Requests. This automation can significantly reduce repetitive non-value add activities

Credit Card Fraud Chargebacks

Make automated redress payments to customers in line with PSD2 rules

Sanctions Screening

Reduce the risk of releasing a payment which should have been held. Manual checks are prone to error and replacing manual checking with automated checking significantly reduces risk for the bank


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Automate the Foreign Currency payments process by migrating customers to Digital Forms thus creating structured data input. Where this isn’t possible, using OCR to convert unstructured data to structured. Then use RPA to validate the payment quality, key into appropriate payments platform and automate the confirmation process

Financial Reporting

Streamline your month end financial reports with speed and 100% accuracy

Customer Records Management

Maintain your customer records consistently across all your systems. With your data automated and synchronized across systems, you can put your focus on your customers wellbeing

Customer Onboarding

Simplify your customer onboarding process including Know your Customer, Credit Checks or Data transfer

Account Opening/Switching/Closing

Use Digitisation to create structured data input and use RPA to key appropriate information into core banking platform and supporting systems. This can significantly reduce the turnaround time for new account opening and deliver a superior customer experience

Annual Renewals

Automate and streamline your annual renewals cycle

Claims Verification

Automate the checking and approval of your incoming customer claims and automate customer communication


Legacy System Enablement

Use your legacy systems efficiently by automating interactions and improving accuracy so you can focus on your customers

Debt Recovery

Collect missed taxes and fees from your citizens. Virtual workers do the chasing when a payment is missed — giving you confidence your debts are retrieved

Application for Services

Automate how new services are applied for and activated on behalf of the customer

Compliance and Audit Requirements

Consistently deliver compliant and accurate reporting and audit requirements while keeping costs low


Policy Administration

Let your staff put your customer care first, while your policies are administered by intelligent automation

Claims Management

Accurately process claims by intelligently automating the referencing of policy entitlement, rules based resolution or approval escalations

Fraud Prevention

Automate analysis of your fraud and data checks for unusual behaviour so you can protect your customers

Expenses Management

Use Digital and RPA to develop an automated end to end process to for your employees and customers to submit expenses saving significant time and reducing errors for those involved

wb_incandescentEnergy & Utilities


Compile, manage and process capacity metering and reporting accurately and instantly

Billing and Settlements

Manage your customers in a fair and consistent way by automating payment requests, processing and correcting overcharges

Compliance and Reporting

Consistently deliver compliant and accurate reporting while keeping costs low

Marketing Campaigns

Analyse customer insights, generate marketing lists and deliver sales material direct to your customers

Customer Queries

Respond to customer queries using Natural Language processing (NLP) thus significantly improving your speed of response and removing non value add activities